FedEx Office Sales Communication Specialist in Plano, Texas

Job Number: 1938656BR

Employment Type: Regular Full-Time

Job Category: Communications

Shift: Daytime

Region: 000 : Corporate

Address Line 1: 7900 Legacy Drive

City: Plano

State: Texas

Zip Code: 75024

Position Summary

The Sales Communications Specialist develops,executes, and manages the successful deployment of communication strategies and tactics to enable and maximize selling time for the sales organization. This role is responsible for all phases of the communications and creative process from developing strategic objectives and aligning key messaging to writing communication materials including web content, email bulletins, newsletters, brochures, fact sheets, blog posts and measuring their effectiveness. This role also interacts with senior level management to assist in the development of communication plans based on sales needs and priorities. Additionally, this position will maintain and control the sales communications editorial calendar, provide key event management for sales conferences and meetings and benchmark best practices across the organization.

General Duties and Responsibilities

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

  • Create, maintain and support regular sales communication channels including bi-weekly newsletter, sales alerts, and video series

  • Possess an understanding of sales support model and best practices

  • Perform ongoing project management, including management of people, timelines, tasks, issues and risks for tracking of sales initiatives

  • Plan, develop, and execute strategic, integreated communication programs in support of business activities including new product introductions, customer wins, sales meetings, events, etc.

  • Provide leadership to incorporate content points from internal customers and subject matter experts into program deployments, respond to support needs and deliver ongoing executable solutions

  • Manage day-to-day execution of proactive communications programs that support sales business priorities and growth

  • Collaborate with business partners including Internal Communications on company-wide or enterprise wide initiatives as needed

  • Establish new factors/criteria for subject matter decisions and coordinate fact finding and analysis

  • Draft and edit a wide range of written communication materials including proposals and presentations

  • Responsible for leading cross functional teams and ensuring all Sales field deployments maximize selling efficiencies

  • All other duties as needed or required

Minimum Qualifications and Requirements

  • Bachelor’s degree in Journalism, Communications, Public Relations, Marketing or related field or equivalent experience

  • Master’s degree preferred

  • 5+ years experience developing and implementing communications plans and programs

  • 2+ years sales, sales support or customer-facing communications experience

  • Prior experience with sales processes, operations, organization/workflow and customer agreements

  • Experience creating and managing a range of communications media including print, online, mobile and multimedia

  • Exceptional writing and editing skills, as evidenced by past experience and writing samples.

  • Strong verbal communication skills as well as presentation skills

  • Excellent project management, problem solving skills and ability to prioritize and manage multiple tasks successfully

  • Demonstrated ability to propose creative solutions to complex communication challenges using a variety of communication channels

  • Advanced proficiency in Adobe Creative Suite (In Design, Photoshop, etc) and Microsoft Office

  • For new hires, must meet all FedEx Office's employment qualifications in force at time of hiring

  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Essential Functions

  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities

  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

  • Ability, on a consistent basis, to work within the appropriate level of independence

  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

  • Suggests areas for improvement in internal processes along with possible solutions

  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

  • Applies Quality concepts presented at training during daily activities

  • Supports FedEx Office Quality initiatives

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at